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Operations Coordinator, School of Continuing Studies Georgetown University

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Operations Coordinator, School of Continuing Studies - Georgetown University

Georgetown's School of Continuing Studies (SCS) seeks to foster a collaborative, innovative, and student-first culture shaped by Georgetown's Jesuit heritage and values. SCS endeavors to be a center of innovation and growth within the University by introducing academic programs that respond to emerging and evolving needs in the economy and society. When you join our team at SCS, you become part of a thriving ecosystem of staff and faculty committed to inspiring students to seek something greater in their lives and careers.

Job Overview

The Operations Coordinator provides critical customer service and support for facilities management, security and guest services coordination at the Level 1 reception desk of the SCS downtown DC Campus during a flexible, rotating shift. They provide reception duties - greeting and checking in visitors, providing direction and answering questions regarding SCS operations and class schedules - and work closely with security and provide operational support to other members of the Operations Team, as needed.

The Operations Coordinator works closely with the other Operations Team to ensure support and transparent transitions for internal and external events; uses their thorough knowledge of SCS programs, daily operations and security protocols; serves as liaison to staff, students, faculty and visitors at SCS; and perform light manual labor as needed.

As well, they support SCS's goal of high stakeholder satisfaction, increasing tuition revenues and customer satisfaction; and supports the Operations Team on all aspects of successful school-wide operations, focused specifically on making sure customer service and security is provided at the highest level during all shifts.

Work Interactions

• Daily interaction with other Operations Coordinators, Director of Facilities, Executive Director of Operations, security team, SCS staff, students, faculty and visitors
• Close collaboration and communication with SCS security team
• Communication with facility vendors
• Support to Tropaia and Commencement, as do all SCS staff members

Qualifications

• Bachelor's degree
• 2 to 4 years of progressive administrative experience in educational setting preferred
• Demonstrated ability to provide very high levels of customer service, professionalism and time management skills
• Knowledge of University offices, computers and financial systems
• Proficiency with Microsoft Office and comfortable responding to telephone and email inquiries
• Proficiency in the use of University protocols and student policies
• Familiarity with Google Workspace tools (Gmail, Google Drive, etc.)
• Strong problem-solving skills
• Time management skills and attention to detail
• Detail-oriented team player
• Ability to manage multiple tasks.
• Strong interpersonal and customer service skills and a welcoming, helpful demeanor
• Enthusiasm and ability to work effectively under pressure
• Willingness to enforce the University's policies
• Basic knowledge of facilities maintenance

Work Mode: On Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources Mode of Work Designation.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

COVID-19 Vaccination Requirements:

The Georgetown University community is committed to our public health approach and the important role that vaccines play in contributing to the safety of our University and our broader communities. Georgetown University requires students, faculty, staff and visitors to be fully vaccinated against COVID-19 and to have received a COVID-19 vaccine booster shot when eligible, or to have an approved medical or religious exemption. This requirement applies to all faculty and staff, including teleworking employees. Complete details and updates can be found in the Coronavirus (COVID-19) Resource Center.

To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Downtown-Campus/Operations-Coordinator--School-of-Continuing-Studies---Georgetown-University_JR14005

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Source: https://careers.insidehighered.com/job/2590848/operations-coordinator-school-of-continuing-studies-georgetown-university/

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